Frequently Asked Questions
How does it work?
Iris & the Bee create a limited number of fresh pretty posies daily. Our website and instagram is updated daily with our newest creations. Flowers are available to purchase through the website until they sell out; but fear not you can pre order for the next day if you miss out!
Can I select a colour option for the flowers?
Unfortunately you are unable to select a colour option - this is florists choice on the day based on the freshest available blooms. If you would like a custom order- please call 929.243.6992 or email us at inquiries@irisandthebee.com
Can order a custom bouquet?
Yes. For that extra sweet surprise, if you would prefer for us to custom make a bouquet for you please do get in touch with us at inquiries@irisandthebee.com
How does delivery work?
Deliveries will be made between 11-7pm, no specific timing will be offered.
What happens if the recipient is not home?
In the event that the recipient is not at home, or unavailable to receive the flowers, our delivery driver will take them back to the florist. The florist will then contact the sender to organise a redelivery. Please do note this will be charged at the full delivery rate. Payment for redelivery will need to be accepted before the redelivery attempt.
Do you deliver outside of Manhattan?
Iris & the Bee deliver within Manhattan Island only.
What happens if I need to change the delivery address that the flowers are going to or I entered the address incorrectly?
If you need to make a change to the delivery address after you have made a purchase, please call us on 929.243.6992 or send us an email at inquiries@irisandthebee.com. If the flowers are already out for delivery and you need to change the address this will incur an admin fee of $20
Can I self collect my order?
Iris & the Bee is a home based business on the Upper West Side, should you wish to pick up your bouquet, please call or text 929.243.6992
Can I cancel my order?
Orders may only be cancelled with 3 days notice - if you wish to cancel your order - please email inquiries@irisandthebee.com
How does a floral subscription work?
Our floral subscription service is available for those who like to get flowers on a regular basis. Our florist will select the best quality flowers available at the market for your subscription so a colour selection is not available , but if you have a preference for a particular week then please do contact us and we can try to accommodate your request. On ordering a subscription, please choose Monday, Wednesday or Friday as your preferred delivery day.
Can I pause my subscription while on vacation?
Subscriptions may be paused while you are on vacation or away from home- simply email us with one weeks notice of your required date to stop and a date you would like to resume your deliveries.
Can I cancel my subscription?
There is a minimum duration for each subscription package, for weekly subscriptions the minimum is one month, for bi-weekly it is 2 months and for a monthly it is a 3 month duration. Our website uses a recurring billing cycle so if you wish to cancel your subscription after your first cycle, then please contact us at Inquiries@irisandthebee.com otherwise we will continue to send your subscription flowers and charge accordingly.
How do I care for the flowers?
Prepare the Vase: Wash a vase thoroughly with hot, soapy water and rinse well to remove any dirt or microorganisms.
Fill with Water: Fill the vase with enough water to cover all the stems, then add a handful of ice. Dissolve the provided flower food according to the package instructions.
Remove Leaves: Ensure there are no leaves below the waterline to prevent bacteria growth and help your flowers last longer.
Trim the Stems: Using sharp, clean scissors, cut 2cm off the bottom of each stem at an angle to increase the surface area for better water absorption.
Maintain Fresh Water: Change the water daily, and trim the stems every 2-3 days to keep them hydrated.
Optimal Placement: Keep your flowers out of direct sunlight and in a cool environment. Avoid placing them near cooking areas or fruit bowls, as these can shorten the lifespan of your blooms.
